The PRIME Process

Meeting Your Needs

Clearly and “event” such as a fire, smoke or water damage to a house or building is one of the most difficult experience as owner can face. PRIME Restoration is ready to respond to both commercial and residential losses within minutes of a call. Our priority is to communicate with you so we understand how best to address the situation. No matter the size of the loss, our staff-of-professional are trained to walk you through the key steps to return your life back to normal.



Upon arrival, we’ll immediately secure the property and make sure all belongings are safe and secure. Usually, fire damage is followed by water damage. We will begin the process of water removal, mold prevention, and treat any rugs, clothes and furniture to its pre-loss condition.



For broken pipes, flooded basements, or storm damage, we begin the drying process as soon as possible. Quick and complete drying prevents mold and reduces the likelihood of further damage. We protect and/or clean your insured’s belongings instilling comfort and confidence that their home/business will be back to normal soon.



Once we arrive at the premises, we seal off the affected area and begin the process of cleaning the smoke and soot from the building. Our equipment and “safe” chemicals remove the soot/smoke causing the odor. We then follow the same process for the insureds belongings noted above with a goal of salvaging/cleaning as many items as possible.


PRIME mold experts will perform a thorough inspection. We utilize the latest in moisture detection equipment as well as a state of the art Forward Looking Infrared (FLIR) camera to look for the sources of moisture. PRIME can also provide air sampling within the property to see what types of molds are present and if there are elevated amounts